Privacy Policy

Welcome to Karuna Sagar Cloud Kitchen. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order with us.

1. Information We Collect

• Full Name
• Mobile Number
• Email Address (if provided)
• Delivery Address
• Order Details
• Payment information (processed securely through our payment partner)
• Device and browser information for analytics and security

2. How We Use Your Information

• To process and deliver your orders.
• To communicate regarding your order or delivery.
• To provide customer support.
• To process refunds where applicable.
• To improve our services and website.
• To prevent fraud and maintain security.
• To comply with legal and regulatory obligations.

3. Payment Information

Payments are processed through trusted third-party payment gateways. We do not store your debit card, credit card, UPI PIN, or banking credentials on our servers.

4. Sharing of Information

We never sell or rent your personal information.

• Delivery partners for fulfilling your order.
• Payment gateway providers for payment processing.
• Service providers supporting website operations.
• Government authorities where required by law.

5. Cookies

Our website may use cookies to enhance your browsing experience, remember your preferences, improve performance, and maintain security. You may disable cookies in your browser settings.

6. Data Security

We implement reasonable technical and organizational measures to safeguard your personal information. However, no online system can guarantee complete security.

7. Data Retention

We retain your information only for as long as necessary to process orders, provide customer support, maintain business records, and comply with legal obligations.

8. Your Rights

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion where legally permitted.
• Contact us regarding privacy concerns.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the revised effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy, please contact us: