Refund & Cancellation Policy

At Karuna Sagar Cloud Kitchen, customer satisfaction is our priority. As we prepare fresh food only after receiving an order, our refund and cancellation policy is designed to ensure fairness for both our customers and our business.

1. Order Cancellation

• Orders may be cancelled only before food preparation has started.
• Once the kitchen begins preparing your order, cancellation is not possible.
• To request a cancellation, please contact us immediately after placing your order.

2. Refund Eligibility

Refunds may be issued under the following circumstances:

• Payment was deducted but the order was not confirmed.
• The order was cancelled by Karuna Sagar Cloud Kitchen.
• The ordered item was unavailable and no replacement was accepted.
• The customer received an incorrect or incomplete order.
• Food quality issues verified by our customer support team.

3. Non-Refundable Situations

• Incorrect delivery address provided by the customer.
• Customer unavailable at the time of delivery.
• Change of mind after food preparation has begun.
• Minor delays caused by weather, traffic, or other unforeseen circumstances beyond our control.

4. Refund Processing

Approved refunds will be processed to the original payment method. Depending on your bank or payment provider, the refund may take approximately 5–7 business days to reflect in your account.

5. Failed or Duplicate Payments

If your payment was deducted but your order was not placed due to a technical issue, or if you were charged more than once, please contact us with your payment details. After verification, the eligible amount will be refunded.

6. Contact for Refund Requests

For any refund or cancellation request, please contact us using the details below.

7. Policy Updates

We reserve the right to modify this Refund & Cancellation Policy at any time. Any updates will be published on this page with the revised effective date.