Terms & Conditions

Welcome to Karuna Sagar Cloud Kitchen. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before using our services.

1. Acceptance of Terms

By using our website or placing an order, you acknowledge that you have read, understood, and agree to these Terms & Conditions, our Privacy Policy, Refund Policy, and Shipping & Delivery Policy.

2. Orders

• Orders are subject to acceptance and availability.
• All menu items are subject to availability.
• We reserve the right to refuse or cancel any order if necessary.
• Customers must provide accurate delivery and contact details.

3. Pricing & Payments

• All prices are displayed in Indian Rupees (INR).
• Prices may change without prior notice.
• Payments are processed securely through trusted payment gateways.
• Your order is confirmed only after successful payment or order confirmation.

4. Delivery

• Delivery is available only in our serviceable areas.
• Estimated delivery times are approximate.
• Delays may occur due to traffic, weather, or other unforeseen circumstances.
• Free delivery is available on eligible orders as specified on our website.

5. Cancellation & Refunds

Cancellation and refund requests are governed by our Refund & Cancellation Policy. Please refer to that policy for complete details.

6. Food Quality

We prepare every order with fresh ingredients while maintaining high standards of hygiene and food safety. Customers are advised to consume the food promptly after delivery for the best quality and taste.

7. User Responsibilities

• Provide accurate personal and delivery information.
• Maintain the confidentiality of your account, if applicable.
• Do not misuse or interfere with the website or its services.
• Do not use the website for unlawful or fraudulent activities.

8. Limitation of Liability

Karuna Sagar Cloud Kitchen shall not be liable for delays, interruptions, or failures caused by events beyond our reasonable control, including natural disasters, traffic, technical failures, or government restrictions.

9. Intellectual Property

All content on this website, including logos, images, text, graphics, and design, is the property of Karuna Sagar Cloud Kitchen and may not be copied, reproduced, or distributed without prior written permission.

10. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Updated terms will be posted on this page with the revised effective date.

11. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the courts in Bengaluru, Karnataka.

12. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.